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| PRIVACY |
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Cushions and Umbrellas Plus believes that privacy is important to you and we are committed to respecting that while you shop with us. We disclose this privacy information to emphasize how important you and your privacy is to us.
Information Collection and Use
Cushions and Umbrellas Plus collects information from our customers at several different points on our web sites including the order and quote pages. This information is used for the sole purpose of providing you the best possible service when requesting information or ordering products. Cushions and Umbrellas Plus is the sole owner of the information collected on its web sites, and we will not sell, share, or rent this information to others.
Ordering
When you place an order, we ask for contact information. This information is used only to complete and fill orders. If we do have trouble processing an order, the contact information is used to get in touch with you.
Cookies
Most e-commerce merchants use "cookies" as do our web sites. Cookies are small pieces of data stored on your computer and delivered through your web browser so that we can make your shopping experience easier. It is possible for you to turn off cookies in your web browser, but if you do this we will not be able to personalize your shopping, although you can still browse our web sites.
Links
If you have any questions about our privacy policies, or experience problems with our web sites, please feel free to write to us or send us an email.
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| SECURITY |
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Cushions and Umbrellas Plus takes strong precautions to protect your information both online and offline. We use a variety of technical solutions to make shopping safe at our web sites. Your information is encrypted and is protected by industry-standard Secure Sockets Layer (SSL) software. While we use SSL encryption to protect sensitive information online, we also protect your information offline. All of your customer information is maintained in a restricted section. Only those of our employees who need the information to perform a specific job function (for example, customer service representatives) are granted access to personally identifiable data.
Cookies
Our web sites use "cookies", small pieces of data stored on your computer and delivered through your web browser. Most, if not all, e-commerce merchants now use cookies. By using this technology we can provide you with an enhanced shopping experience. It is possible for you to turn off cookies in your web browser. If you do this, you can still browse our web sites, but we will not be able to provide you with a more personalized shopping experience or accept orders from you.
Links
Our web sites often contain links to other sites. Cushions and Umbrellas Plus is not responsible for the privacy practices of other sites you may visit.
If you have any questions about our Security policies, or experience problems with our web sites, please feel free to write to us or send us an email. Thank you for choosing Cushions and Umbrellas Plus to help decorate and improve your home.
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| PAYMENT METHODS |
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Payments are made through contacting our office.
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| SHIPPING |
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We take extra effort to make sure that your shipments arrive safely. Of course while making every effort to also keep your shipping costs as low as possible. Our incredible value is evident not only in the price of our cushions but also in our shipping costs. Most items ship via Fedex for FREE throughout the contiguous 48 states. Whenever possible, we package items together for a single shipment passing any savings directly on to you.
Expedited shipping
2nd day and overnight deliveries carry an additional charge, when available. Contact customer service for rates and availability.
Promotional shipping rates
Discounted and free shipping promotions override the individual item shipping cost during the valid promotion period and when applicable.
Additional shipping information
The following applies to all orders with in-stock merchandise:
- Most items require a 5 working days lead time.
- Fedex or Freight deliveries are not available on Saturday or Sunday.
- Orders shipped outside of the United States will be subject to additional fees and taxes. These fees and taxes will be due upon receipt and are the responsibility of the customer.
When you compare our delivered price to the competition, we are confident that you will join the thousands of satisfied customers in agreeing that Cushions and Umbrellas Plus offers the best value for your project dollar. Please call our customer service professionals for any additional details at 1-877-741-9441.
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| SALES TAX |
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Cushions and Umbrellas Plus collects sales tax as appropriate for your State.
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| DELIVERY INSPECTION |
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We make every effort to ensure that your order is picked and processed correctly. We also use extra packaging to ensure that it arrives to you safely.
Do not sign for and/or do not accept receipt of any products that are visibly damaged. If a product appears to be damaged, please refuse delivery of the item and notify our customer service department immediately at: 1-877-741-9441.
Fedex:
Smaller items are generally shipped via Fedex. If you are home when the delivery arrives, please inspect the packages for obvious damage. If a product appears to be damaged, please refuse delivery of the item and notify our customer service department immediately. If the delivery is made when you are not home, then please inspect your order carefully. You should confirm the accuracy of the order and verify that all products have arrived in satisfactory condition. Any claims for damages and/or errors must be made within 48 hours of receipt.
Common Carrier Services:
Larger items such as chandeliers require delivery by private trucking firms (common carriers). These companies will call you in advance to arrange a delivery time. It is very important that you inspect these common carrier deliveries thoroughly before signing for them.
Inspect the boxes for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. If a product appears to be damaged to the point that it cannot be used - do not accept it.
If you discover internal (non-visible) damages after the delivery has been signed for then you need to notify us within 48 hours of receipt.
Cushions and Umbrellas Plus cannot accept responsibility for any damaged product once you sign for a delivery, but we will work with you to resolve the claim with the carrier.
At Cushions and Umbrellas Plus your satisfaction is our primary goal. Any product that is refused upon delivery will be replaced and/or any errors will be corrected immediately.
If you have any questions regarding your delivery, please contact our customer service department at: 1-877-741-9441.
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| CANCELLATION & RETURNS |
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Cancellations
You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Our customer service desk can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped the terms of our Returns policy will take effect.
In some cases a custom, special order item may be non-returnable and/or non-cancelable.
Returns
Merchandise: We guarantee your satisfaction on every product we sell with a full refund. All Fences, decking and railing must be returned within 90 days of purchase in order to receive a refund.
How to Return: Please email customer service or call our customer service center at 1-877-741-9441 for assistance. To expedite the processing of your return, please reference your order number.
If you request an item be picked up for return, the item must be packaged and available for pick up in the same manner as it was delivered.
If your order was delivered “curb side,” it will need to be available for curb side pick up.
If the item arrived to you in a box, it will need to be in a box at the time of pick up.
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| DISCLAIMER |
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While we make every effort to ensure that the prices listed on our Web Site are accurate, Cushions and Umbrellas Plus is not responsible for any typographical errors or prices listed in error.
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| COUPONS |
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From time to time we may offer our customers coupon codes with discounts that can be applied to their next order. These coupons are intended for their stated promotion and period. Validity may depend on minimum purchase amount, brand, product or customer status.
Coupons cannot be used in conjunction with any other coupons or orders and quotes.
Coupons cannot be used retroactively and cannot be applied to completed, past or shipped orders.
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